For a very large IT company, HP.com – the website - sucks.

The site almost requires that users take a course in crazy thinking just to navigate.

Finding information is extremely difficult, and can often lead to a frustration with a heat index rivaling that of a billion suns. I have had several people just give up, and try to interact with a salesdroid just to alleviate their suffering.

And I am talking about VARs here. People who are actually vested in buying HP stuff.

Can you imagine how consumers feel?

One of my goddaughters pulled the ripcord after several minutes of her eyes glazing over, and informed me that the only way she would get an HP device if if I configured said device for her!

In case you are keeping score, I did.

Why?

I like HP, and their products are much better than the asinine website.

So, at HP Storage Tech Day 2013 held at the Nth Generation Symposium in Disneyland, when I had the opportunity to ask [HP CEO] Meg Whitman a question, HP.com naturally came up.

 

Safe to say, my angst about the website wasn’t localized just to me. And, it is good that she’s aware of the problem, and working towards a solution.

Which I await.

© 2002 – 2013, John Obeto for Blackground Media Unlimited

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